RETURN RIGHT EXTENDED UP TO JANUARY 6th, 2018
GLOBAL WARRANTY AND SUPPORT PROGRAM
Creating a positive shopping experience is a vital goal for GUFO. If you are not satisfied
with your purchase, we will do everything possible to remedy the situation. Below is our
RULES TO MAKE A RETURN
According to the EU directive 2011/83/CE you should exercise the return right within 14
days from the day you received the product. This term is extended for a further day in case
the last day is not a working one.
Before sending the product please consult the warranty into this page of our website. If you
have the right to benefit from the warranty, your product will be repaired or replaced free of
charge. Otherwise, the product will be repaired for a fee.
Customers are responsible for any additional duties, taxes, or shipping fees that can be
charged due to their specific locality.
IF YOU HAVE PROBLEMS WITH YOUR PRODUCT PLEASE REFER TO OUR GLOBAL
WARRANTY RATHER THAN COME BACK TO THE STORE!
Here is the procedure:
1. Fill in the “Return Form” and press “Send”.
2. Print the filled form and follow the instructions to return the product.
3. Please send all the required information, including the return form correctly filled in
and the product to our headquarter: Via Transito 41 – Catania 95121 – Italy.
For any other queries you might have please feel free to contact our customer service by email
If you ship from one of the following countries:
Albania, Altana, Armenia, Bosnia, Croatia, Georgia, Iceland, Kosovo, Macedonia, Moldova,
Montenegro, Norway, Russia, Serbia, Switzerland, Turkey, Ukraine.
Be sure to print, fill out the form and attach Proforma Refund on the outside of the package in
order to facilitate the reading.